2.Is the service regulated/accredited by the BACP/UKCP?
WPF Therapy’s central London practice is a BACP (British Association for Counselling and Psychotherapy) accredited service and an organisational member of the UKCP (United Kingdom Council for Psychotherapy).
3.How many counsellors do you have working there?
There are around 200 counsellors and psychotherapists working at WPF Therapy, including some who are in training.
back to a question list4.Do you offer a variety of approaches (eg ongoing one-to-one counselling and psychotherapy, group therapy, short-term counselling, CBT) or just the one?
WPF Therapy offers:
one to one open-ended once weekly psychodynamic counselling or psychotherapy
one to one short term psychodynamic counselling: up to 12 weekly sessions with an agreed and specific focus
5.Will you help me decide which model of counselling or psychotherapy is the right one for me?
Before offering therapy sessions we will arrange an initial consultation interview, of around 90 minutes, to explore your needs and expectations and whether the services we offer could help you. We will then be able to recommend what we believe will be the most appropriate approach for you. Sometimes a further consultation may be necessary before we are able to make a final recommendation.
6.What if you think that your services are not appropriate for me?
In that case we will recommend alternative approaches that you may want to consider.
7.How long have you been operating as a therapy service?
WPF Therapy started providing counselling services in 1969, and is now one of the leading charitable providers of counselling and psychotherapy and professional training.
8.If I come to you will there be just you and me in the building or will there be other people around?
There will always be a receptionist and a duty manager on the premises. Depending on the time of day there may also be other counsellors in therapy sessions, other clients, office staff, training staff and trainees.
9.Does the therapy take place in a private house or in more of a professional setting?
WPF Therapy is housed in purpose-built office premises near London Bridge which include consulting rooms and training rooms as well as the offices of those staff who work for the charity. You can see photos of our premises on our website.
10.What happens if I turn up early? Is there a waiting room? Can I get in the building even if my therapist is busy or will I need to wait outside?
There is a waiting area for you as soon as you’ve let reception know that you’ve arrived. Your therapist will collect you from there.
11.Is the practice profit-making or are you a charity? If a charity then what might my fees be supporting?
WPF Therapy is a charity which believes counselling and psychotherapy should be accessible to all. After covering the basic cost of providing the service, any additional payment helps us to provide counselling and psychotherapy to people who would otherwise be unable to pay the basic costs. By asking people to make a payment based on their income we are able to offer a professional service to people whatever their personal situation. We also train the counsellors and psychotherapists of the future.
12.Do you offer appointments for people who may be unemployed and unable to pay or would I need to go to my GP or to hospital if this was the case?
We offer appointments and a safe service irrespective of whether somebody is in employment or not. We operate a sliding scale of payment depending on income.
13.Do you have appointments at early mornings, evenings and weekends as I can’t really take time off work?
Appointments at WPF Therapy are available from 8am until 9pm at night and from 9am to 4pm on Saturdays. In addition we also offer some early morning appointments at 6.45am. Appointments before 9am and after 6pm will have a higher minimum fee as they are more likely to be needed by people in employment and able to pay.
14.How do I know my counsellors or psychotherapist is working professionally?
All of our counsellors and psychotherapists receive regular supervision and have to comply with the ethical codes of FPC, BACP and UKCP.
15.How can I be sure that my details remain confidential?
All staff adhere to a code of conduct which includes the rule of confidentiality. No details will be given to a third party (eg employer, doctor or anybody else) except in exceptional circumstances such as child protection.
Any records are kept securely on site at all times and remain confidential. We comply with the data protection act.
back to a question list
