Professional standards

Professional Standards in Counselling & Psychotherapy

Working to excellent clinical standards is the highest priority for WPF Therapy. An important part of this is finding out from our clients what their experience has been. All clients are asked to complete a Client Feedback Questionnaire at the end of their therapy. Currently, about 54% of clients return these to us and we would like to increase this proportion. Last year, our therapy services received an 80% satisfaction rating, but we are not complacent. We are currently developing our clinical audit to help us identify how we can improve further.

Clinical governance is a set of procedures and policies which ensures that our therapists work to best practice standards. Our comprehensive system of clinical supervision supports these standards. Our policies have been developed to ensure equality of opportunity, confidentiality and privacy as well as the safety of our clients.

WPF Therapy is an organisational member of the British Association of Psychotherapy and Counselling (BACP) and our clinical services are accredited by BACP. We are also an organisational member of the United Kingdom Council for Psychotherapy (UKCP) and the British Psychoanalytic Council (BPC). We abide by the ethics of these organisations and those of the Foundation for Psychotherapy and Counselling (FPC).

We aim to provide the highest quality of service and take any complaints very seriously. If you do feel unhappy with any aspect of our service then we encourage you to speak with your therapist in the first instance. Psychotherapeutic work is essentially a conversation and any concerns you have should be part of that conversation.

If you remain concerned, you can approach our Clinical Services Manager or Director of Training and Clinical Services to report your concern and to consider whether you wish to make a formal complaint. Contact WPF Therapy here >

Download the guide 'Making a Complaint - Guidelines for Clients'.